Reviews

Rated 4.3/5 based on reviews from all travellers.
"Excellent business hotel. Close to Thames River. Good for sightseeing with nearby parking areas."
4.3
Very Good
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Great reception
Friendly service
Professional service
Room service is average


Great Overall RankingTop 12% in city Excellent Romantic HotelTop 4% in city

Location
92/100
965 reviews
"Great location" Central location with great sightseeing, dining out and shopping.Pricey, inconvenient parking.Reasonably accessible by car.

Service
83/100
1395 reviews
"Fantastic service" Decent reception, but less impressive bar service.Average restaurant service.Smooth booking process.Room service is average.

Breakfast
73/100
533 reviews
"Tasty breakfast"

Room
71/100
1405 reviews
"Great room" Decent rooms of alright size, but poorly maintained and furnished.Bathrooms are moderately-sized, but substandard.Guests complained about kitchenettes, minibars, TV's, and A/C.

WiFi
66/100
61 reviews
"Regular internet service" Wifi quality could be improved.

Amenities
58/100
458 reviews
"Ordinary amenities" Elevator in need of updating.Beautiful architecture.Meeting & event facilities should be improved.Pleasant hotel grounds.

Value for money
57/100
213 reviews
"Fairly good value for money" Pricey breakfast and dining.Free internet.

Comfort
54/100
579 reviews
"Comfortable" Decent-sized bathrooms, but noisy rooms and insufficient A/C.

verified-reviews
5/5guest comment card
Reviewed on 15th November 2018
Comfortable super clean room brilliant amenities Friendly helpful staff

5/5Guest comment card
Reviewed on 15th November 2018
Lovely hotel great staff and nice breakfast. Amazing

5/5Guest Comments card
Reviewed on 15th November 2018
Friendly staff good food Lovely Bathroom

5/5Guest Comments card
Reviewed on 15th November 2018
Very pleasant stay.Excellent service.Will return

5/5Guest Comments card
Reviewed on 09th November 2018
Great Location,

4/5Guest Comments card
Reviewed on 09th November 2018
We were allocated a disabled person room, because we had a guide dog.

5/5Guest Comments card
Reviewed on 09th November 2018
Fabulous hotel great occasion & Fabulous staff. We had wonderful day.

5/5Guest Comments card
Reviewed on 09th November 2018
Go to stay at hotel without car if you can or book as soon as possible hotel parking. The hotel needs more private land for parking. Enjoyed our stay food & room view wonderful xx Décor beautiful Love to stay again

5/5Guest Comments card
Reviewed on 09th November 2018
The Experience at the Hotel was excellent. Unfortunately this was spoiled by the back of house activities that led to me being charged twice for the accommodation and car park .This has since been resolved but only after I raised a complaint.

4/5Guest Comments card
Reviewed on 09th November 2018
Somewhat spoilt by incident during Murder Mystery evening but this is no reflection on the hotel , the Hotel staff on action.

5/5comment cards
Reviewed on 05th November 2018
Very Pleasant stay Excellent service Will return!

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