Reviews

Rated 4.4/5 based on reviews from all travellers.
"Excellent business hotel. Close to Thames River. Good for sightseeing with nearby parking areas."
4.4
Excellent
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Great reception
Friendly service
Professional service
Room service is average


Great Overall RankingTop 13% in city Excellent Romantic HotelTop 4% in city

Location
91/100
933 reviews
"Great location" Central location with great sightseeing, dining out and shopping.Pricey, inconvenient parking.

Service
83/100
1360 reviews
"Fantastic service" Great reception service, but subpar bar staff.Average restaurant service.Booking process is sufficient.Room service is average.

Cleanliness
76/100
273 reviews
"Clean" Wellness areas and rooms are clean.Bathrooms are relatively clean, but the dining area needs better cleaning.

Breakfast
71/100
507 reviews
"Tasty breakfast"

Room
71/100
1381 reviews
"Great room" Decent rooms of alright size, but poorly maintained and furnished.Bathrooms are not great, but moderately clean.Guests complained about kitchenettes, minibars, TV's, and A/C.Shower was ok.

WiFi
71/100
64 reviews
"Good internet service"

Amenities
56/100
426 reviews
"Ordinary amenities" Elevator in need of updating.Beautiful architecture.Adequate meeting & event facilities.Pleasant hotel grounds.

Value for money
56/100
214 reviews
"Fairly good value for money" Pricey breakfast and dining.Free internet.

Comfort
55/100
560 reviews
"Comfortable" Deficient A/C and too noisy rooms.

verified-reviews
5/5
Reviewed on 20th September 2018
Perfect venue and worked really well with the boat trip. Loved the Windsor suite! Modern, enough of everything. Coffee making facilities great (Once booked an off-site meeting locally and we had to queue for coffee at breaks and 15 mins was not enough for everyone to have a cup of coffee as the machine was so slow....) Only little hiccup was the fact that the toilet was not working but am sure it is now?

4/5Guest Comment Card
Reviewed on 17th September 2018
Our room has been extremely quiet. It is a very nice room (302). The staff is very attentive and the room was well cleaned in a timely manner. however, stepping around the painters for 3 days was a bit inconvenient.

4/5Guest Comment Card
Reviewed on 17th September 2018
Back to 'The Old Wren House' after 34 years on our wedding anniversary. Happy memories of our wedding day relived and we will return! However: staff curt and unfriendly. No eye contact. No 'Welcome.' Verbal exchanges perfunctory at best: "Have you booked?", "This room is booked for a function" - staff talk too fast to be understood. Reception: hurried, chaotic, no 'Welcome' no idea ibuprofen available at Londis convenience store only 50yds away! Both male waiters (Sunday midday) need to be trained to engage in a more friendly manner.

5/5Guest Comment Card
Reviewed on 17th September 2018
Nice stay, in the old building. Quiet enough, although my wife heard voices; may be Lady Christopher Wren trying to send a message through the ages.

4/5Guest Comment Card
Reviewed on 17th September 2018
Lovely location, lovely room apart from the bedding as could see stains on the mattress protector through sheets. Staff very friendly & helpful.

5/5Guest Comment Card
Reviewed on 17th September 2018
Fantastic stay. Only negative no spa massages available.

5/5Guest Comment Card
Reviewed on 12th September 2018
Beautiful hotel, stylish décor, excellent service and standard of room was superb.

5/5Guest Comment Card
Reviewed on 12th September 2018
Hotel was in a perfect location & room was very clean & comfy. Staff were very friendly as well. Only negative was the noise from the floor above during the night as the floor boards were very squeaky & we were woken up numerous times by the guests walking around their room.

4/5Guest Comment Card
Reviewed on 12th September 2018
Lovely room - comfortable bed - huge. Water pressure in shower - terrible but that's only complaint.

5/5Guest Comment Card
Reviewed on 12th September 2018
More milk needed for the tea & coffee in room. We booked a twin but was given a double room.

4/5Guest Comment Card
Reviewed on 12th September 2018
Lovely hotel & location - perfect for a weekend break overlooking river. Only criticism is breakfast service - no cutlery, juice, salt, pepper, milk on Sat/Sun - had to ask numerous times for them.

3/5Guest Comment Card
Reviewed on 10th September 2018
Room very noisy at night time, constant fan noise very annoying even when air con off.

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