Reviews

Rated 4.4/5 based on reviews from all travellers.
"Excellent business hotel. Close to Thames River. Good for sightseeing with nearby parking areas."
4.4
Excellent
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Great reception
Friendly service
Professional service
Great concierge service


Great Overall RankingTop 17% in city Excellent Business HotelTop 1% in city

Location
93/100
1170 reviews
"Great location" Central location with great sightseeing, dining out and shopping.Decent, but pricey, parking.Good accessibility by car.

Service
85/100
1630 reviews
"Fantastic service" Old, neglected rooms with uncomfortable beds, yet lovely views.Smooth booking process.Great concierge service.Recreation staff is nice.

WiFi
81/100
42 reviews
"Good internet service" Average wifi quality.

Breakfast
79/100
693 reviews
"Tasty breakfast"

Cleanliness
75/100
362 reviews
"Clean" Wellness areas and rooms are clean.The bathrooms and dining area need some cleaning.

Room
75/100
1605 reviews
"Great room" Fantastic balconies and views, with excellent beds and TVs.Mediocre sized, poorly cleaned bathrooms.Kitchenette, minibar, A/C and furniture not great quality.Shower can be a problem.

Value
60/100
259 reviews
"Fairly good value for money" Normally priced food.Affordable beverage prices.Fair breakfast prices.Free internet.

Comfort
56/100
616 reviews
"Comfortable" Lovely beds, though loud rooms with bad A/C.

verified-reviews
4/5Adequate to good
Reviewed on 06th November 2019
Lack of signage made it really difficult to actually find the hotel. Was unaware that our bedroom was across the road from the main hotel where we ate. Receptionist on our arrival was not really enthusiastic and told us nothing to help with our stay. The bedroom / bathroom was as expected from the website. The food and service in the brassiere was good. Waiters friendly and took care of us. Reception was bland Bedroom away from main hotel was a bit annoying especially as it was raining and had to cross the road back and forth. Central to castle, shops and sights. A good choice Comfortable

4/5Guest Comment Card
Reviewed on 06th November 2019
Every very good Little difficult with the Sunday dinner 2pm on list prosecco £17, on bill £38. Not too happy.

4/5Guest Comment Card
Reviewed on 06th November 2019
Lovely hotel close to all Windsor has to offer. Room was in the Windsor House so not part of the main building but just across the road. Nicely decorated, good sleep, however quite noisy from 6:30am

5/5Guest Comment Card
Reviewed on 06th November 2019
Great hotel, great location, would recommend.

5/5Guest Comment Card
Reviewed on 06th November 2019
Lovely location, hotel lovely, staff accommodating / nothing too much trouble

5/5Guest Comment Card
Reviewed on 06th November 2019
Excellent service by all staff, made us feel so welcome. Room was in the hotel over the road, could not fauly it, very comfortable. The only thing was the scrambled egg was not warm, otherwise breakfast was very good.

3/5Guest Comment Card
Reviewed on 06th November 2019
Room was called superior? Small, noisey from side alley. Very clean. No conditioner. TV wires ugly. Location excellent.

5/5Guest Comment Card
Reviewed on 06th November 2019
It was a very comfortable and pleasant stay.

5/5Guest Comment Card
Reviewed on 06th November 2019
In line with our expectations of looking for a comfortable solution in a landmark location.

2/5Guest Comment Card
Reviewed on 06th November 2019
Whilst the hotel is comfortable and the staff are lovely, our room was above reception and there does not appear to be any sound-proofing. People were coming and going all night. We called down to reception at 1:30am as people were being so noisy underneath us. More noise in between 4-6am. No hot water from the sink and we could not get the shower to a comfortable temperature (too cold).

4/5Guest Comment Card
Reviewed on 06th November 2019
A very comfy room & a great shower! Could be improved with a toilet brush?! and a top sheet under the duvet for "hot" people and a 2nd luggage stand if 2 people staying.

5/5Guest Comment Card
Reviewed on 04th November 2019
Excellent Staff. Hotel very comfortable and relaxing. Great place to stay.

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